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💗 Order by Feb 11th to Receive Your Digital Portrait by Valentine's Day! 🐶 

Shipping Cost & Timing

At Max & Milow, customer satisfaction is our priority and that’s why we will send you the mockup of the artwork before sending it to production. At this stage, we offer you a chance to revise the final artwork of your cute companion. 

You can expect to receive your artwork’s mockup within 48 hours for your preview.

After your confirmation, the artwork is sent to the production and shipping stages.

Below you can find more information on shipping times and some important notes.

Please Note: We will only send your items to print after you have approved your designs via email.

Please Note: Print orders placed today are not likely to arrive before Christmas. Shop Digital Portrait instead.

Production & Shipping Times

USA: The majority of orders arrive within 7-10 days. 

For the United Kingdom, Canada, and Europe orders arrive within 2-3 weeks’ time after your purchase.

For Australia, orders arrive within 2 weeks after your purchase. 


Shipping Cost

USA, UK, CA, AUS: $9.95 USD Flat Rate (or equivalent rate in respected currency) 

  • Please note that Canada orders may be subjected to customs and duty fees due to the fact that orders are fulfilled in the US. In such a case, additional charges for customs clearance must be fulfilled by the recipient; Max&Milow has no control over these charges, nor can Max&Milow predict what they may be.

Important Notes:

You will receive your shipping confirmation email and tracking number within 5-7 business days after placing your order. During holidays and sales, it may take as long as 7-10 business days to receive your shipping confirmation.

While we always pay attention to deliver your items together at once, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order a framed portrait and a phone case, the phone case will arrive separately.

  • Please keep that in mind that, any changes or additions to your order will lengthen the production time.
  • If you have provided a military address at the checkout, we request a different shipping address.  We are not able to ship Military addresses. If the cost of shipping to the new address does not match, the difference will be invoiced and as soon as it is paid, we will proceed with your order.

In case you have any questions,  you can review our FAQ page or you can get in touch with our friendly and fast customer support team via live chat or simply sending us an email at [email protected].

Are you ordering as a gift but you do not have enough time for shipping? You can check Max & Milow gift cards here.

Max and Milow shipping cost and timing questions.