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💗 Order by Feb 11th to Receive Your Digital Portrait by Valentine's Day! 🐶 

Refund Policy

Refund Policy for drawing (digital copy) orders

At Max & Milow, we do not accept refunds for drawings that are either being processed or have already been completed. However, customers do have the right to unlimited revisions and can request that their drawings are revised until they are satisfied with the result.

Refund Policy for physical goods (prints, mugs, etc.)

Unfortunately, we do not accept refunds for physical goods for change of mind due to the highly customized nature of the items.

However, customers do have the right to request a replacement or a refund for items that are broken, damaged, or/and faulty

Although it’s rare, if your order comes damaged, please contact us within 24 hours of receiving your order and we will swiftly take action for replacement. Please provide photos of the damage in your email so we may help you faster.

To be eligible for a return, you’ll need the receipt or proof of purchase.

To start a replacement or a refund, you can contact us at [email protected]

If you have any questions regarding our Refund Policy, please feel free to contact us at [email protected]

Canceling an Order

To cancel an order, you must email [email protected] within 12 hours of your order being placed and we will process a refund. After 12 hours, it is not possible to cancel your order. We start processing each order and our artists start working on them after they are placed.

Shipping Details

Shipping Times

USA: We estimate orders to arrive within 2 weeks from the date of purchase.

Australia, UK, Canada & Rest of World: We estimate orders to arrive within 2-4 weeks from the date of purchase.

You receive your shipping confirmation email and tracking number within 5-7 business days after placing your order. During holidays and sales, it may take as long as 7-10 business days to receive your shipping confirmation.

While we always pay attention to deliver your items together at once, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order a framed portrait and a phone case, the phone case will arrive separately.